What is a process?

A sequence or a network of transformation steps

A group of such activities which create value for a customer

A group of people having the same goal

What is process mapping?

Indicating safety rules

Creating work instructions for a certain employee

An act of representing the flow of a process with the use of graphical symbols

Who should be involved in process mapping?

Employees who perform tasks in the process

Customer

Supplier

What kind of information doesn’t have to be placed on a process map?

Information flow

Equipment

Decision

What information on a process map represents the time needed to go through the whole process?

Value added time

Processing time

Lead time

In which form a process map should be created?

On paper

As a movie

In a computer program

Which sentence is not true?

A process map presents the whole process

A process map is a standard document that shouldn’t be changed

A process map allows to identify wastes