How could you define knowledge work?

Work, which only high-educated people can perform

Work based on handling knowledge, requiring deep understanding of the work content

Work, which can’t be done by an individual

How can office work be characterized?

Uses standard methods

Creates innovations

Requires a high level of personal judgement

What is MURI?

Wastes

Overload

Variation

Which of the following options is considered a waste in office and knowledge work?

Waiting

Multitasking

Perfect quality